Customer Service

By offering consistent support to manufacturers in need of solutions for global platforms and vehicles, Visteon helps vehicle manufacturers meet the challenges of the global marketplace. These four fundamental pieces of Visteon's customer service strategy help achieve its goal of meeting or exceeding customer expectations:

Efficient Planning
Begin with clear, documented expectations and provide an overview of all objectives and reference controlled engineering sources where necessary. In addition to planning that extends to the post-production life of the vehicle, Visteon ensures global consistency in process and specifications.

Management of Technology Life Cycle
Provide support to the manufacturer through all stages of technology life, from concept to production to the end of service commitment.

Gathering Warranty Data
By collecting and reporting upon warranty performance metrics, Visteon uses this information to develop global standards and feed into requirements for manufacturing and quality. This process helps ensure compliance to manufacturer specifications.

Supporting Service and Aftermarket
With Customer Relationship Management (CRM) solutions, electronic transaction processing and a single point of contact, Visteon maintains the post-production needs of its customers' through service and aftermarket channels.

Tailored Solutions
Every company is structured differently and particular vehicle programs often have different needs for technology life cycle, formats and packaging requirements. Visteon understands and targets the needs of each of its customers, providing tailored systems solutions for any vehicle manufacturer.